Refund policy

Refund Policy Last updated: May 29, 2026

Because all items sold on our website are entirely custom-made, personalized, and decorated to your exact specifications, all sales are final. We do not sell blank or un-customized apparel. We cannot accept returns, cancellations, or exchanges due to buyer’s remorse, design preference changes, or ordering mistakes once production has started.

1. Damaged, Defective, or Incorrect Orders We take great pride in our embroidery and printing craftsmanship. If we make an error on your order, or if an item arrives materially damaged or defective, we will happily issue a replacement or a refund for the affected item at no additional cost to you.

  • Strict 3-Day Notification Window: You must inspect your order immediately upon delivery. Any claims for damages, defects, or incorrect items must be reported to us via email at info@letscustomizeut.com within three (3) calendar days of the delivery date recorded by the carrier tracking. Claims made after this 3-day window will not be eligible for review, replacement, or refund.

2. Required Proof for Claims To process a claim for a damaged, defective, or incorrect item, please provide the following details in your email within the 3-day window:

  • Your order number.

  • A clear description of the defect or mistake.

  • Clear, high-resolution photographs showing the full garment, the specific decoration layout issue, or the material defect.

Please do not ship any items back to us unless explicitly instructed to do so by our support team.

3. Exclusions from Refunds and Replacements Let's Customize is not responsible for, and will not issue refunds or replacements for, issues arising from customer input error, including but not limited to:

  • Sizing Mistakes: Garment fits vary by manufacturer. Detailed sizing charts are provided on our product pages. It is the customer's responsibility to review these charts before purchasing. We cannot offer refunds or exchanges if an item does not fit.

  • Customer Typos & Graphics: We print and embroider exact digital assets and text provided by you. We are not responsible for typos, grammatical errors, spelling mistakes, or poor graphic resolution submitted by the customer.

  • Color Variations: Due to variations in computer monitor displays and the natural characteristics of embroidery threads and apparel inks, minor color discrepancies may occur. Actual product colors may vary slightly from online proofs.

4. Refunds Processing If a refund is approved by our team, it will be automatically processed back to your original method of payment. Please allow up to 5–10 business days for your banking institution to post the transaction to your account.